Facts, not guesses
Hala answers from the host’s own information. When it doesn’t know, it asks the host.
About HostFlap
Hi, I’m Jay. I build AI for hosts.
I founded HostFlap in 2026 to give every short-term rental the front desk a hotel has: someone who answers guests at any hour, in any language, and knows the house inside out.
The story
From 1,100+ host projects to one product
I started in 2018 as a freelancer helping short-term rental hosts around the world: listings, pricing, guest messaging and direct bookings. Since then I’ve completed 1,100+ projects for hosts and property managers across the US, Latin America, Europe, the Caribbean and Asia.
As a host and co-host myself, I kept seeing the same pattern. Good homes, good hosts, and the same 20 guest questions arriving at the worst possible time. Where’s the key? Is there parking? Can we check in early? The answers were already written down somewhere. Guests just couldn’t find them.
HostFlap turns that knowledge into AI that works for every property. Our first product, Hala, is a guidebook that answers: it talks to guests in their own language, using only the host’s information, and hands anything sensitive back to the host.
We’re building for hosts worldwide, with Arabic support for holiday homes in the Gulf, including Doha and Dubai.
How we build
Five principles
The host stays in charge
Anything sensitive goes to a person: complaints, refunds, emergencies, booking changes.
Inside platform rules
Built to work with Airbnb, Booking.com and Vrbo, never around them.
Simple for hosts
One link, one QR card, no new software to learn.
Fair, per-property pricing
Pay for the properties you run. Cancel any month.
Roadmap
What we’re building
One product at a time, built with the hosts who use it.
- Live
Hala guest link, QR card and website chat
Guests open one link and ask anything, in any language.
- Live
Listing Doctor
Free score and fixes from your listing link.
- Pilot
Hala on WhatsApp
Hala answers on your own WhatsApp Business number. You still see every chat.
- Next
HostFlap Guard
A friendly mid-stay check-in that catches problems before they become reviews.
- Next
HostFlap Direct
Your own booking page: guests request dates, you approve, they pay you directly.
- Later
PMS connections
Hala inside your Hostaway and Hospitable inbox.
Want to talk hosting, AI or partnerships?
Book 20 minutes with me, or send a message. I read everything.