Privacy policy

This policy explains what personal information HostFlap collects, why, and what you can do about it. HostFlap is operated by its founder, Gimantha Jayampath (“Jay”). Contact: info@hostflap.com.

What we collect

• Details you give us: your name, email, WhatsApp number and anything you write in our forms, chats or emails.
• Listing information: listing links you submit to Listing Doctor, and the listing text we read from that page or you paste in.
• Property information for Hala: the house information, calendar links and contact details you provide for each property.
• Guest conversations: questions guests ask Hala and Hala’s answers, so hosts receive handovers and monthly reports and we can check answer quality.
• Technical data: a scrambled (hashed) version of your IP address to apply fair-use limits, and standard server logs.

How we use it

• To provide our services: run Hala, produce Listing Doctor reports, process orders and answer you.
• To send you what you asked for, such as your report, order details and service emails.
• To improve answers, for example by reviewing questions Hala could not answer.
• To send occasional hosting tips, only if you ticked the box. Every email has a way to unsubscribe.

AI processing

We use Anthropic’s Claude API to generate Hala’s answers, HostFlap AI’s answers and Listing Doctor reports. The text needed for each answer is sent to Anthropic for processing. When you submit a listing link, the public page is read through Anthropic’s web fetch service, which respects each website’s robots.txt rules. We do not use your information to train AI models.

Who we share it with

We never sell personal information. We share it only with providers that help us run HostFlap: our web host (Namecheap), our AI provider (Anthropic), our email service, our call booking calendar (Google Calendar) and our payment provider (Payoneer). When you book a call, Google handles the booking under its own privacy policy; when you pay, Payoneer handles your payment details under its own privacy policy and we never see your full card number. Hosts see the guest questions Hala hands over to them and a summary of guest questions in their monthly report.

Guests

When a guest uses Hala, we process their messages on behalf of the host. Please don’t share payment details, passport numbers or other sensitive information in the chat. Questions about your stay belong to your host; questions about this policy can come to us.

How long we keep it

• Guest conversations: 90 days, then deleted.
• Listing Doctor checks and contact requests: up to 12 months.
• Orders and invoices: as long as accounting rules require.

Your choices and rights

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you emails. Email info@hostflap.com and we’ll respond within 30 days.

Cookies and browser storage

We don’t use advertising cookies. Our chat keeps your current conversation in your browser so it doesn’t disappear when you change page.

Security

Our data is stored outside the public part of our website, and access to our dashboard is password-protected. No system is perfectly secure, so we keep only what we need.

Changes

We’ll update the date at the top when this policy changes, and email customers about important changes.