Legal

Terms of service

Last updated 23 October 2026

1. Who we are

HostFlap (“HostFlap”, “we”, “us”) provides AI tools for short-term rental hosts at hostflap.com. HostFlap is operated by its founder, Gimantha Jayampath (“Jay”). You can reach us at info@hostflap.com.

These terms apply when you use our website, Listing Doctor, Hala or any paid plan or report. By using them, you agree to these terms.

Our paid services are business services for hosts, co-hosts, property managers and other hospitality businesses, bought for use in their hosting business.

2. What we provide

  • Hala, an AI guest concierge that answers your guests using the information you give us, shared through a guest link, QR code and website chat.
  • Listing Doctor, a free AI check of a listing, and paid reports and rewrites (Listing Doctor Pro and Fix it for me).
  • HostFlap AI, an assistant on our website that answers questions about our products.

3. Your information and your guests

  • You are responsible for the information you give Hala about your property. Keep it accurate and up to date.
  • Do not give us door codes, lockbox numbers, alarm codes, Wi-Fi passwords, or guests’ payment or identity details.
  • You remain responsible for your guests, your bookings, your prices and your listing. Hala does not confirm bookings, take payments or change reservations.
  • You must have the right to share the information you send us, including any calendar links.

4. AI limitations

Hala, Listing Doctor and HostFlap AI use artificial intelligence and can make mistakes. Hala is built to answer only from your information and to hand over anything it is unsure about, but you should review its answers and the handovers it sends you. Listing Doctor scores are an estimate against hosting best practices; they are not a guarantee of ranking, bookings or revenue.

5. Booking platform rules

You agree to use Hala in line with the rules of the platforms you list on, such as Airbnb, Booking.com, Vrbo and Agoda. In particular, share your Hala link only after a booking is confirmed and never use it to move bookings or payments off a platform. HostFlap is not affiliated with or endorsed by these platforms.

6. Plans, payments and renewals

  • Prices are in US dollars and shown on our pricing page.
  • Payments are processed by Payoneer (card, bank transfer or PayPal). We never see or store your full card details.
  • After you order, we email you a payment request. Work starts once it is paid. Monthly plans are paid in advance: before each new month we email you a payment request. If a month isn’t paid within 7 days of its due date, we may pause Hala until it is. Cancel any time by emailing support@hostflap.com; cancelling stops the next payment request.
  • Setup fees and reports are one-time payments.
  • Each plan includes a monthly number of guest messages. If you go over, Hala keeps answering and extra messages are billed at $8 per 1,000. We may apply daily safety limits to protect the service.
  • We will give you at least 30 days’ notice before changing the price of a plan you already pay for.

7. Refunds

Every purchase has a 30-day money-back guarantee. See our refund policy.

8. Acceptable use

Do not use our services for anything illegal, harmful or misleading; to send spam; to collect other people’s personal data; or to try to break, overload or copy our systems. We may suspend accounts that do.

9. Ownership

We own the HostFlap software, website and brand. You own the information you give us about your property. You allow us to store and process it to provide and improve the service for you. Reports and rewritten listing text we deliver to you are yours to use.

10. Availability and changes

We work to keep our services available and accurate, but we cannot promise they will always be uninterrupted or error-free. We may improve or change features over time.

11. Liability

To the fullest extent the law allows, HostFlap is not liable for indirect or consequential losses, such as lost bookings, lost revenue or reviews, and our total liability to you is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Ending the service

You can stop using HostFlap at any time. We may end or suspend the service if you break these terms, with notice where we reasonably can.

13. Changes to these terms

We may update these terms. We will change the date at the top and, for important changes, tell customers by email.

14. Contact

Questions about these terms: info@hostflap.com.